Return policy

WHAT IS FRESNELFACTORY’S RETURN POLICY?

If you’re a FresnelFactory Member, you can enjoy free returns by signing in to your Member profile and starting a return from your orders page. If you shopped as a guest, you’ll need to access your order with your order number and email address.

Additional Details

• Return authorizations are valid 10 days from issue.
• All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted.
• Products must be returned in original manufacturer’s packaging (wrap mirrors in lens tissue before placing in foam packaging). Products should be packaged in a separate carton with the return authorization number clearly marked on the shipping container.
• Shipping and handling charges will not be refunded.
• Select products do not qualify for a refund based on usage.
• Credit order refunds are issued to the credit card or seller's open account to which the product was charged

Please note that custom or made to order products are non-cancellable and non-returnable, except if the product is defective. Volume, standard product returns are subject to Fresnel Factory’ discretion.

Need additional assistance? Please contact us for additional details.

Tel : +82 70-7605-1652
Ashton@fresnelfactory.com

Tel :+1 678-707-3915
Frank.yim@fresnelfactory.com